Service Manager – Steelist Korea (Dongtan)

This role is not just about sitting at a desk. You will work in the field with machines to solve real-world problems, support customers, and build the service foundation for one of the fastest-growing attachment brands in the industry.

Steelwrist is a Swedish technology company that develops high-performance excavator attachments that enhance efficiency, including tilt rotators, quick couplers, and work tools. To strengthen our position in the Korean market, we are hiring a Service Manager who will lead practical technical support, improve service quality, and establish service delivery methods in line with our growth.

• Work Location: Dongtan, South Korea (Office work when not on business trips)
• Start Date: As soon as possible (ASAP)
• Reporting Structure: Country Manager (Korea)
• Business Trips: Domestic business trips throughout Korea, overseas educational business trips to Sweden and other Asia-Pacific (APAC) countries

Key Duties and Roles (What You'll Own)

• End-to-end service support in Korea: Prioritizing cases, responding quickly, and maintaining customer equipment in operation.
• On-site and Workshop Troubleshooting: Diagnose and resolve hydraulic and mechanical issues. (Knowledge of electrical and control systems is a plus.)
• Warranty and Root Cause Analysis: Investigate defects and prepare clear technical reports for collaboration with the global team.
• Partner and Customer Support: Supports service partners/dealers and provides direct support to end users when necessary.
• Commissioning and Installation: Ensures accurate setting, configuration, and stable performance of customer equipment.
• Training: Provides technical training to partners and customers. (Operation methods, best practices, service routines, etc.)

Eligibility Requirements (Mandatory)

• Native-level Korean (Required)
• Over 10 years of service/support experience in the field of excavators, hydraulic attachments, construction equipment, or related heavy equipment.
• Someone with outstanding hydraulic and mechanical diagnostic capabilities and confidence in finding the actual root cause
• Someone who can work independently with a high sense of responsibility and possesses excellent customer communication skills
• Someone who is able to travel frequently throughout Korea
• Possession of a valid driver's license (for customer visits and driving company vehicles)

Benefits (Big plus)

• English proficiency (useful for education, documentation, and global collaboration)
• Electrical/Electronic Know-how (Sensors, ECU, CAN, Machine Interface, etc.)
• Experience in improving service processes, training materials, or partner capabilities

Offers

• Company vehicle, business trip support, mobile phone, laptop, and meal allowance provided
• Influential Role: Establish a service base in Korea to align with the company's growth
• Global collaboration and educational opportunities in Sweden
• A dynamic and professional environment with strong support from a global team

How to apply

Please apply via email by attaching your resume (in Korean or English). In your brief introduction, please include the following: (1) Your experience background in heavy equipment/attachments (2) One challenging troubleshooting case you have resolved.